Refund policy

Refunds & Returns Policy (Australian Consumer Law)

Last updated: 8 November 2026

This policy applies to purchases made from churchstores.com.au, operated by JC Financial Solutions Pty Ltd (ABN 53 649 348 756) under written authority from Church Stores Pty Ltd (ABN 30 000 103 088).

Consumer Guarantees under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights exist independently of this policy and cannot be limited or excluded by us.

Faulty, Damaged, or Not as Described Goods

If goods arrive faulty, damaged in transit, or do not match their description, please contact us as soon as possible with your order number and photos of the issue. We will assess the claim and provide a remedy in accordance with the Australian Consumer Law (repair, replacement, or refund, depending on whether the failure is major or minor).

There is no fixed time limit on these rights. Remedies remain available for a reasonable period after purchase, taking into account the nature of the goods and the circumstances.

Change of Mind

We do not currently offer refunds or exchanges for change-of-mind purchases. Please review product details carefully before ordering. This does not affect your rights under the Australian Consumer Law for faulty or misdescribed goods.

How to Request a Remedy

Email us at service@churchstores.com.au with your order number and details of the issue. We will respond within a reasonable time and advise next steps, including any return instructions. For faulty goods, we will cover reasonable return shipping where required under the Australian Consumer Law.

Authority Disclosure

Transactions are administered by JC Financial Solutions Pty Ltd under written authority granted by Church Stores Pty Ltd.